Privacy policy
Privacy Policy
Last updated: September 2026
At Velcrema, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase through our website.
1. Information We Collect
When you visit our website, place an order or contact us, we may collect information such as:
Name
Billing and delivery address
Email address
Phone number
Order and transaction information
Information you provide when contacting customer support
Technical information such as IP address, browser type and device information
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your personal information to:
Process and deliver your orders
Process payments
Provide customer support
Communicate with you regarding your order
Handle returns, refunds and warranty-related requests
Improve our website and services
Prevent fraud and protect the security of our website
Comply with legal and regulatory obligations
We do not sell your personal information.
3. Payments
Payments may be processed through third-party payment providers. Velcrema does not generally have access to your complete payment card details.
Payment providers process your information according to their own privacy policies and applicable data protection laws.
4. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and, where applicable, support marketing activities.
Where required by law, we will ask for your consent before using non-essential cookies.
You can manage or disable cookies through your browser settings or through our cookie-consent tools where available.
5. Third-Party Services
We may use trusted third-party service providers to operate our online store, process payments, deliver orders, provide analytics or support our marketing activities.
These providers may process personal information only as necessary to provide their services and in accordance with applicable data protection requirements.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes and meeting legal, accounting and tax obligations.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where legally permitted
Object to certain processing
Request restriction of processing
Withdraw consent where processing is based on consent
Request a copy of your personal information
You may also have the right to lodge a complaint with your relevant data protection authority.
9. Children's Privacy
Our website is not intended for children. We do not knowingly collect personal information from children without appropriate legal authorization.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.
The updated version will be published on this page with a revised "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on our website.
Velcrema