Terms of service
Terms of Service
Last updated: September 2026
Welcome to Velcrema. By accessing or using our website and purchasing our products, you agree to the following Terms of Service.
1. General
This website is operated by Velcrema.
Throughout the site, the terms “we,” “us,” and “our” refer to Velcrema. The terms “you” and “customer” refer to the person accessing our website or purchasing our products.
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
2. Products
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.
However, minor differences in product appearance, packaging or color may occur.
We reserve the right to correct errors, update product information or discontinue products without prior notice.
3. Prices
All prices displayed on our website are shown in EUR, unless otherwise stated.
Prices may change without prior notice.
Any applicable taxes, shipping charges or additional costs will be displayed during the checkout process where applicable.
4. Orders
When you place an order, you are making an offer to purchase the selected product.
After receiving your order, you may receive an order confirmation by email.
An order is considered accepted once we confirm it and/or dispatch the product.
We reserve the right to refuse or cancel an order in cases including, but not limited to:
Product availability issues
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Technical errors
If an order is cancelled after payment has been received, the applicable payment will be refunded.
5. Payment
Payment is processed through the payment methods made available at checkout.
By providing payment information, you confirm that you are authorized to use the selected payment method.
Third-party payment providers may process payment information according to their own terms and privacy policies.
6. Shipping and Delivery
We aim to process orders within the timeframe stated on our website.
Estimated delivery times are provided for guidance and may vary depending on the destination, carrier and circumstances beyond our control.
Once an order has been handed to the shipping carrier, delays caused by the carrier may be outside our control.
You are responsible for providing accurate delivery information when placing an order.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Consumers within the European Union may also have statutory rights, including the applicable 14-day right of withdrawal for distance contracts, subject to legal exceptions.
Nothing in these Terms of Service limits mandatory consumer rights provided by applicable law.
8. Defective or Damaged Products
If your product arrives damaged or develops a defect, please contact us with your order number and relevant information, including photographs where appropriate.
We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection and statutory warranty laws.
9. Intellectual Property
All content on this website, including but not limited to:
Logos
Brand names
Images
Product photographs
Graphics
Text
Website design
is owned by or licensed to Velcrema and may not be copied, reproduced, modified or distributed without prior written permission, except where permitted by law.
10. Prohibited Use
You agree not to use our website for unlawful purposes or to:
Violate applicable laws or regulations
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Submit fraudulent orders or information
Copy or misuse our content or intellectual property
Introduce malicious software or harmful code
11. Third-Party Services and Links
Our website may contain links to or integrations with third-party services.
We are not responsible for the content, availability, policies or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions.
12. Limitation of Liability
To the extent permitted by applicable law, Velcrema shall not be liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protection rights.
13. Force Majeure
We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, strikes, technical failures, governmental actions or other extraordinary events.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service from time to time.
The updated version will be published on this page with a revised “Last updated” date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
15. Governing Law
These Terms are governed by the laws applicable to the business and transaction, subject to any mandatory consumer protection rights that apply to customers in their country of residence.
For consumers within the European Union, mandatory consumer protection provisions remain unaffected.